Updated 21st September 2019
Updated 21st September 2019
Updated 21st September 2019
Information We Collect From You
Website VisitorsLike most website operators, TIk TIk Host collects non-personally-identifying information of the sort that web browsers and servers typically make available such as:
- Browser Type
- Language Preference
- Referring Site
- Date & Time of each visitor request
- Pages Your View
- Email address
- Personal website URL
- Internet Protocol (IP) address for logged in users
- Internet Protocol (IP) address for users placing an order
- Internet Protocol (IP) address for users leaving comments on our blog
- Tik Tik Host only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.
Signing Up For Services; User InformationTo provide web hosting services and/or domain registration/management we obtain the following information about you as described below:
- The information you provide prior to any registration process, such as your email when you provide it to us;
- Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address, or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services; and
- Payment information that you provide to us (by way of our Service or otherwise) when you purchase some of our products and services, including credit card data.
Domain RegistrationsWhen you purchase Domain Registration services for top level domains (TLDs), as the domain registrar, we are required to collect the following personal information from you (collectively, “Personal Information”):
- Registrant Name
- Registrant Organization (where applicable)
- Registrant Address
- Registrant Email
- Registrant Fax (where applicable)
- Registrant Phone number
- Administrative Contact
- Administrative Contact Organization (where applicable)
- Administrative Contact Address
- Administrative Contact Email
- Administrative Contact Fax (where applicable)
- Administrative Contact Telephone Number
- Technical Contact
- Technical Contact Organization (where applicable)
- Technical Contact Address
- Technical Contact Email
- Technical Contact Fax (where applicable)
- Technical Contact Telephone Number
- Billing Contact
- Billing Contact Organization (where applicable)
- Billing Contact Address
- Billing Contact Email
- Billing Contact Fax (where applicable)
- Billing Contact Telephone Number
Disclosure Of Information
- Public Whois. Our contracts with ICANN and other Registries require us to make certain domain name information (“WHOIS Information”) available and accessible to the public through a searchable port 43 “WHOIS” Service via a public webpage operated by the applicable registrar of record (“WHOIS Site”). The WHOIS Site is a publicly accessible database that lists WHOIS Information, including a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. Except for EU/EEA natural persons (as described below), your Personal Information could be displayed on the WHOIS Site.
- EU/EEA natural persons. Notwithstanding the foregoing, pursuant to the European Union’s General Data Protection Regulation 2016/679, or GDPR, if you are a EU/EEA natural person (as defined by the GDPR), other than as specified in this addendum, our publication of WHOIS Information will not contain any Personal Information. Accordingly, we will not display Personal Information of a EU/EEA natural person on the WHOIS Site.
- Transfer Out. If you initiate a transfer out of a domain name away from us as the registrar of record, pursuant to our contract with ICANN, we may need to publish your registrant email address obtained from your Personal Information on the WHOIS Site for a period of approximately five (5) calendar days. After this period and assuming a valid transfer has occurred, you would cease to be our customer for that domain name and your WHOIS Information would be managed by the gaining registrar.
- Certain Registries. Registries are third party providers of TLDs that are independent of domain registrars. If required by contract with a particular Registry, we may be obligated, as a domain registrar of domains provided by the Registry, to provide Personal Information and Additional Personal Information to such Registry to successfully complete your domain name registration. If we provide your Personal Information and Additional Personal Information to a Registry, the Registry has its own obligation to comply with applicable data privacy laws.
- Data Escrow. Our contract with ICANN requires us to deposit the Personal Information collected with a secure third-party escrow provider who acts solely as a holder of the data.
- Permitted Disclosures. We may also disclose your Personal Information when required by the rules, regulations and policies of ICANN, including but not limited to the Uniform Domain-Name Dispute-Resolution Policy (UDRP). We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
Protection Of Certain Personally Identifying InformationTik Tik Host discloses potentially personally-identifying and personal-identifying information only to those of its employees, contractors, and affiliated organizations that:
- Need to know that information in order to process it on Tik Tik Host’s behalf
- Provide services available at TIk TIk Host’s website and;
- Have agreed not to disclose it to others Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using TIk TIk Host’s website, you consent to the transfer of such information to them.
- Tik Tik Host will not rent or sell potentially personally-identifying information to anyone.
- Other than to its employees, contractors, and affiliated organizations, as described above, Tik Tik Host discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, or other governmental request, or when Tik Tik Host believes in good faith that disclosure is reasonably necessary to protect the property or rights of Tik Tik Host, third parties, or public at large.
- If you are a registered user of TIk TIk Host and have supplied your email address, Tik Tik Host may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with TIk TIk Host and our products.
- We primarily use our Knowledgebase Portal, Announcement Portal & Social Media Channels to communicate this type of information, so we expect to keep this type of email to a minimum.
- If you send us a request (for example via s support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
- Tik Tik Host takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personal-identifying information.
How We Use Your InformationWe have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
- To provide the requested Services to you;
- To provide you with useful content;
- To ensure the proper functioning of our Services
- To offer and improve our Services;
- To provide you with requested information or technical support
- To facilitate your movement through our websites or your use of our Services;
- To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
- To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
- To diagnose problems with our servers or our Services;
- In connection with our security and compliance programs;
- To administer our websites;
- To communicate with you;
- To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
- To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
How We Shared InformationTik Tik Host may share personal data with third parties in order to provide a better service.
- Advertising – Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
- Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
- Aggregated or De-identified Data – We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
- As Required by Law or Similar Investigations – To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Tik Tik Host may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
- Safety – We may disclose your information to protect and defend the safety of Tik Tik Host in connection with investigating and preventing fraud or security issues.
- Consent – Tik Tik Host may share your information with your consent.